Case Study: Balineum achieves 50% revenue increase in lockdown with Brightpearl

Luxury bathroom brand sees 50% revenue increase in lockdown

Balineum is a luxury bespoke bathroom brand focused on classic, high-end designs. During the COVID-19 lockdown the retailer faced a sudden 30% spike in customer demand and widespread supply-chain uncertainty, plus the need to move operations to remote working without compromising its five-star service.

By using Brightpearl’s web-based operations hub Balineum automated inventory management, added imagery to orders and quotes, and gained real-time reporting, enabling seamless remote working and tighter quality control. The result: a 50% revenue increase in Q2 (£650,000 in six months versus just over £700,000 for all of 2018), efficient handling of higher order volumes, faster processing and fewer delivery errors.

Balineum

Sarah Watson

Founder