Case Study: Leader Stores achieves real-time profit visibility and streamlined operations with Brightpearl

Leader Stores gains the insight needed to lead the way in homewares, flooring and lighting

Leader Stores is a Hartlepool-based multichannel retailer of doors, flooring, home and garden furniture and lighting (25+ employees, founded 2008), selling via three Visualsoft webstores, a showroom and marketplaces like eBay and Amazon. Rapid online growth exposed an outdated POS and fragmented processes: inventory wasn’t centrally visible, prices had to be updated manually across channels, and the business lacked order-level margin insight, which led to pricing mistakes and poor decision-making.

Implementing Brightpearl centralized their operations with order-level margin visibility, customizable analytics, CRM and streamlined stock/PO workflows, making repricing and stock management fast and accurate. The changes cut SKUs and warehouse use, optimized shipping, saved about 35 hours per month, improved customer service and given Leader Stores the data and confidence to scale toward a goal of doubling revenue.

Leader Stores

Gary Murray

Ecommerce Manager