Case Study: Henchman achieves faster growth and efficient order processing with Brightpearl

Henchman Climbs To New Heights After Joining the Brightpearl Family

Henchman, a Wiltshire-based ladder and working-platform specialist, needed a way to manage a sharp surge in orders during the pandemic while supporting continued growth. The company used Brightpearl’s retail operating system to connect its Magento website and streamline operations across inventory, orders, accounting, CRM, and shipping.

Brightpearl helped Henchman automate manual tasks, save time on each order, and reduce errors, giving the team more breathing room to focus on growth. The results included a 199% increase in revenue in 2019/20, plus major efficiency gains through integrations and automation that cut labor and sped up order processing.

Henchman

Owen Simpson

Commercial Director