Case Study: Lords & Labradors achieves 80% automated order processing and streamlined operations with Brightpearl

Brightpearl sets tails wagging after streamlining systems for Lords & Labradors

Lords & Labradors is a UK-based luxury pet furniture brand that sells direct-to-consumer via Shopify Plus and on marketplaces like Amazon and Etsy. After rapid growth during the pandemic—staff rising from 14 to 44 and order volumes spiking—the team was overwhelmed by manual spreadsheets and overselling, which led to delays and errors that threatened customer experience.

They implemented Brightpearl in 120 days to centralise sales channels and automate operations. The platform’s integrations and automation now process 80% of orders automatically, save the team 35+ hours a week, eliminate frequent human errors, provide real-time inventory visibility, and have helped the business scale reliably while improving customer service and supporting international expansion.

Lords and Labradors

Alexandra Clements

Buying and Supply Chain Manager