Case Study: Prima Coffee achieves 50% faster order processing with Brightpearl

Brightpearl Perks Up Prima Coffee After Going Live In A Hot Minute

Prima Coffee, a Kentucky-based omnichannel coffee equipment brand founded in 2009, sells grinders, filters and machines through its own sites, Amazon and social channels. Rapid growth left the business reliant on SkuVault and spreadsheets, causing frequent inventory inaccuracies, manual workarounds and disconnected systems that hurt customer service.

Prima implemented BigCommerce and Brightpearl, going live in just 90 days; Brightpearl integrated seamlessly to provide a centralized, real-time operations hub with warehouse, demand-planning, CRM and accounting tools. Its Automation Engine halved order-processing time (≈50%), removed repetitive tasks, freed the team to focus on growth, and created a scalable, future-proof platform for expansion into new channels.

Prima Coffee

Jordan Kavuma

Director of Marketing