Case Study: Pavilion Broadway achieves 40% year-on-year growth and streamlined operations with Brightpearl

Brightpearl is “the hub of all information” for Pavilion Broadway

Pavilion Broadway is a Cotswolds-based retailer selling high-end home furnishings and accessories from three village showrooms, a Magento webstore, Amazon and by phone, and also offering interior design services. With a 10-person team and customers across the UK, rapid multi-channel growth exposed gaps in inventory tracking, purchase-order control and CRM — they needed a cloud-based, single system that could integrate Magento and Amazon and keep everyone aligned.

Brightpearl became the company’s central hub, providing end-to-end stock tracking, unified order, customer and accounting management (implemented alongside accounting partner Evenstone), and 24/7 support. The result was clearer operations and better customer service, the ability to scale across channels and significant growth — including double- to triple-digit expansion and a reported +40% year-on-year increase while managing 20,000+ SKUs.

Pavilion Broadway

David Ewart

Director