Case Study: 2020 Training Ltd streamlines training operations with BrightOffice CRM

Derbyshire-Based Startup Company - Customer Case Study

2020 Training Ltd, a Derbyshire-based startup company led by Natalie Laurs, wanted to give employees the tools they needed from day one without relying on spreadsheets. With a focus on delivering effective training across industries, the company needed a CRM that would help the team work efficiently while supporting sales, course delivery, and administration.

BrightOffice provided a single platform tailored to the skills and training sector, enabling 2020 Training Ltd to monitor course numbers, plan events, log customers, automate admin, and pull live data from the website. Natalie said BrightOffice saves hours every day, keeps all business information in one place, reduces errors, and creates a more professional experience for clients and accrediting bodies, with plans to expand usage further.