Brightmetrics

Brightmetrics data analytics and reporting offer a unique and more efficient way to gain insights from your unified communications and contact center systems. Use their solution to turn your contact center platforms into a strategic asset for your company. Brightmetrics is an analytics tool that pulls together and organizes your call and interaction data into customizable perspectives that make sense for your team. They give you the ability to drill down into that data as far as necessary, enabling you to understand not only trends but context to make better-informed business decisions. Brightmetrics is intuitive, allowing you to slice and dice your data until you get the perspectives that match your unique business challenges.