Case Study: YMCA of Middle Tennessee achieves 94% reduction in outstanding work orders and 15–20% time savings with Brightly Software

YMCA of Middle Tennessee significantly improves communication and efficiency

YMCA of Middle Tennessee, which operates more than two dozen centers across the Nashville area, needed a simple, web-based maintenance system that would improve communication, be easy for staff and members to use, and speed up work-order requests. Their legacy desktop software required manual installs and made it hard to track requests or keep technicians updated in the field, so they sought a solution that would let anyone submit a request in seconds and provide clear visibility across the association.

They implemented Dude Solutions’ MaintenanceEdge—using the streamlined request page, Work Order Wireless on iPads, photo attachments, planned maintenance, and reporting—along with a focused 60-day rollout and training. The result was markedly better communication and efficiency, nothing falling through the cracks, a drop from 160 to 10 outstanding major work orders (94% reduction), validated hires (including a pool technician), and an estimated 15–20% time savings.

YMCA of Middle Tennessee

Ryan Alford

Vice President of Property