Case Study: Windsor Park achieves streamlined asset management and work-order reporting with Brightly Software

Windsor Park - Customer Case Study

Windsor Park is a 60‑acre continuing care retirement community in Carol Stream, IL with 400 apartments and a seven‑person maintenance team. Facilities Director Bob Lanzerotti found their paper‑based system antiquated: it lacked asset tracking, reliable reporting and communication, and frequently led to lost work orders—making it difficult to manage diverse resident needs and a large refurbishment program.

They implemented TheWorxHub, a user‑friendly work order and asset management system that stores equipment history, photos and customizable reports. Staff can quickly pull historical work orders, hand contractors clear PM lists, document fixes for inspectors, and accurately track and bill 15–20 extra resident service jobs monthly—improving repair vs. replace decisions and delivering measurable time and cost savings.

Windsor Park

Bob Lanzerotti

Facilities Management Director