Case Study: Princess House achieves a robust preventive maintenance program and smooth succession planning with Brightly Software’s Asset Essentials

Why Princess House Relies on Asset Essentials to Plan for the Future

Princess House, a housewares manufacturer in Rural Hall, NC, runs a 200,000 sq. ft. facility with about 60 employees on two shifts and a two-person maintenance team. Maintenance Supervisor Garry Young spent a decade searching for a CMMS that could support an effective preventive maintenance (PM) program, capture equipment history, and avoid costly add-on modules — while also helping document processes for future succession.

In 2003 they implemented Brightly’s Asset Essentials, an all‑in‑one CMMS they used to enter assets, launch a PM program that’s been running for 22 years, and track work history and labor. The software made training and succession easier, provided fast customer support when issues arise, and delivered tangible results: a successful PM program, smoother maintenance team succession, quicker problem resolution, and a strong ROI.

Princess House

Garry Young

Lead Maintenance