Case Study: Warren County, VA achieves streamlined work order management and major ROI with Brightly Software

Warren County, VA - Customer Case Study

Warren County, Virginia (pop. 37,749) manages 37 public buildings with a team of 10 full-time and 25 seasonal staff. Without a formal system, work requests came in by phone and email, producing duplicate tickets, lost orders and a headache tracking technicians and follow-ups.

The county implemented MaintenanceEdge by FacilityDude, completing setup in roughly 30 hours with strong client services support and training. Online requests, automated status updates, technician prioritization and easy report creation improved communication, reduced repeat calls and lost work orders, enabled asset tracking and delivered a major ROI within months — “It’s so easy to implement MaintenanceEdge, and the return on investment is major.”

Warren County, VA

Doug Stanley

County Administrator