Case Study: Wake Forest University improves facilities tracking and reporting with Brightly Software's Asset Essentials

Wake Forest University Tracks and Manages Facilities with Asset Essentials

Wake Forest University, a private North Carolina campus in Winston‑Salem with about 9,000 students and more than 80 buildings across 340 acres, needed a more asset‑centric facilities solution to manage its sprawling, often historic facilities. After using an expensive legacy system and then MaintenanceDirect, facilities leaders sought deeper asset tracking and stronger reporting to answer leadership and campus questions quickly.

In 2019 Wake Forest implemented Brightly’s Asset Essentials, gaining mobile work‑order access for technicians, richer asset and cost tracking, and fast data retrieval for decision‑making. The platform helped the team respond quickly to COVID‑era air‑quality questions, streamline parts and field work, support sustainability tracking and warehouse reuse, and provided ongoing high‑touch support through regular client success engagement.

Wake Forest University

Brett Hewitt

Assistant Director of Facility Systems