Case Study: University of Richmond achieves 75% reduction in phone requests and boosts maintenance efficiency with Brightly Software's Work & Asset

University Successfully Rolls Out New Wireless Maintenance Management Solution

University of Richmond, led by Paul Lozo, Assistant Director of Operations and Maintenance, relied on a legacy, paper‑based work order process that used phone, email and fax. With 40 trade technicians supporting 4,300 students and handling 350 to 400 work orders per week, the manual assignment workflow forced technicians to return to shops for paper tickets, impeded communication and conflicted with the university’s sustainability goals.

The university issued iPad devices and implemented Dude Solutions Work & Asset, provided targeted training, and used electronic routing rules so requests can be proofed, assigned and routed in real time. The solution improved communication and customer visibility (technicians can send photos from the field), reduced phone requests by 75%, freed administrative time, and made University of Richmond a model for other institutions. Learn more: Brightlysoftware.com

University of Richmond

Paul Lozo

Assistant Director of Operations and Maintenance