Case Study: Town of Mansfield, CT achieves 50% reduction in administrative work and synced work orders with Brightly Software (MaintenanceEdge)

Town of Mansfield, CT - Customer Case Study

The Town of Mansfield, CT (pop. 24,884) oversees 24 locations with a 28‑person maintenance team. Facilities Management Administrator Beth Spinner struggled with two separate work‑order systems—schools and town buildings used different tools—causing duplicate data entry, lost requests, and a single‑person bottleneck that halted processing when she was out.

Mansfield adopted MaintenanceEdge (FacilityDude), a web‑based CMMS with automatic routing, text/email notifications, auto‑generated reports and scheduled PMs. The centralized system cut administrative work by about 50%, kept requests from falling through the cracks, gave requestors and maintainers real‑time visibility into work status, and freed staff to focus on higher‑value tasks.

Town of Mansfield, CT

Beth Spinner

Facilities Management Administrator