Case Study: Town of Avon, CT achieves 30–40% time savings and streamlined communication with Brightly Software’s MaintenanceEdge

Town of Avon, CT - Customer Case Study

The Town of Avon, Connecticut (population ~18,100) Department of Public Works, led by Laurie Carlson, was hampered by an antiquated, IT-built intranet work-order system that provided no automatic updates and required time-consuming manual status checks. Technicians were frequently interrupted for untracked requests, the administrator spent excessive time fielding calls and chasing foremen for updates, and the department lacked a clear picture of actual workload.

Avon implemented MaintenanceEdge™ (FacilityDude), a web-based CMMS with user-friendly interfaces, automatic notifications, shared visibility of work orders, and enforced entry of every job. The result: streamlined communication and fewer interruptions, accurate tracking of all work, easy monthly reports for the town manager, better justification for staffing, and an estimated 30–40% reduction in time spent on the work-order process—providing the team with more efficiency and peace of mind.

Town of Avon, CT

Laurie Carlson

Department of Public Works Administrator