Case Study: Town of Apex, NC achieves streamlined operations and 60% reduction in reactive work orders with Brightly Software

Town of Apex, NC - Customer Case Study

The Town of Apex, NC (population ~38,000) — represented by Marty Mitchell, Facility and Fleet Services Director — oversees 12 public facilities totaling 187,464 sq. ft. The department arrived in “controlled chaos”: no centralized system, no reliable tracking of work or costs, and a need to streamline operations and improve efficiency.

A web‑based Dude Solutions system was implemented to automate notifications, generate weekly work‑order reports, create planned maintenance schedules and trigger critical alarms. The platform improved workflow visibility and communication, enabled proactive/predictive maintenance (e.g., fan failure alerts), delivered peace of mind, and contributed to a 60% drop in reactive work orders since the first full year of use.

Town of Apex, NC

Marty Mitchell

Facility & Fleet Services Director