Case Study: The Clubs at St. James Plantation achieves proactive, organized maintenance and asset cost savings with Brightly Software

The Clubs at St. James Plantation Manage Amenities with the Help of Dude Solutions

The Clubs at St. James Plantation is a large private coastal residential community in Southport, NC, offering golf, tennis, pools, dining and marina services. With just seven technicians, the team relied on phone calls for work requests, which led to no permission controls, poor recordkeeping, limited visibility across the grounds and a largely reactive maintenance program.

Implementing Brightly’s CMMS gave them a central request portal with permission controls, mobile access for technicians and tools for preventive maintenance and capital forecasting. The team has logged about 1,500 work orders, reduced windshield time, shifted to proactive maintenance, and used repair-vs.-replace data (e.g., a $58K dehumidifier with $30K in tracked repairs) to justify timely, cost-saving capital decisions.

Clubs at St. James Plantation

Terry Gottshalk

Director of Horticulture and Facilities