Case Study: Hood County, Texas achieves centralized maintenance tracking and eliminates lost work orders with Brightly Software

Texas County Redefines Work Process with Dude Solutions Work and Asset

Hood County, Texas (population 51,670) and its Director of Facilities, Tim Flower, were managing maintenance across 14 public buildings with a paper-based work order system. Requests frequently got lost, technicians were sidetracked by ad-hoc asks, schedules were disrupted, and it was time-consuming and difficult to get reliable updates or prioritize work.

They implemented MaintenanceEdge (FacilityDude by Dude Solutions), established a formal work-order policy, and centralized all requests in one database with help from client services. The system made submission easy for 350 employees, streamlined assignment and updates, automated requester notifications, increased preventive maintenance (e.g., monthly filter changes), and created equipment histories for better decision-making—resulting in time savings, fewer missed requests, and more proactive facility management.

Hood County, Texas

Tim Flower

Director of Facilities