Case Study: State Code Enforcement Inc. achieves faster violation processing and significant time savings with Brightly Software's Mobile311

State Code Enforcement Inc. Saves Time with Mobile311

State Code Enforcement Inc. provides code enforcement officers to five municipalities, helping local governments manage complaints and violations. The company relied on spreadsheets and file folders to track field reports and coordinate with the office, a time-consuming process that required extra staff and slowed response times.

After implementing Mobile311, field agents can create violation records and attach photos on-site, triggering immediate email alerts to office staff who research owners and prepare violation letters before officers return. The system reduced administrative workload and headcount, sped up processing, improved field staff job satisfaction, and gave municipal clients real-time visibility into tagged activity.

State Code Enforcement Inc.

Dennis Pinnix

Owner