Case Study: Robert Morris University achieves mobile work order management, increased productivity and inventory control with Brightly Software

Robert Morris University Goes Mobile, Increases Productivity and Achieves Inventory Control

Robert Morris University in Moon Township, PA — serving 5,000+ students across 41 buildings with a 10-person maintenance team — was hampered by a paper-based work order process that lacked reporting, inventory control and mobile field capabilities, limiting accountability and productivity.

By adopting Brightly’s Work & Asset Management and Inventory Management, equipping technicians with iPads, and integrating with Grainger/JIT supply options, the university moved to fully mobile work order management with real-time updates, streamlined inventory and stronger reporting. Results include meeting department KPIs (80% of demand work orders completed within 48 hours, under 1% exceeding seven days), reduced demand calls and measurable gains in productivity, customer service and inventory control.

Robert Morris University

Ruth Haynam

Senior Director of Maintenance and Operations