Case Study: Providence VA Medical Center achieves extended equipment life and improved compliance with Brightly Software's Planned Maintenance (MaintenanceEdge)

Providence VA Medical Center - Customer Case Study

Providence VA Medical Center, a 73‑bed healthcare facility in Providence, RI, managing more than 500,000 sq ft and serving hundreds of thousands of patients, struggled with an inadequate Planned Maintenance (PM) program and weak reporting. Their previous PM processes lacked task-level detail and clear documentation, leaving the team unable to maximize equipment life, meet Environment of Care requirements, or provide management and regulatory stakeholders with reliable data.

By implementing FacilityDude’s Planned Maintenance (MaintenanceEdge™), the facility established a new PM baseline with detailed work orders, an accurate equipment inventory, flexible scheduling, and robust reporting. The change improved day‑to‑day operations and staff scheduling, enabled rapid report generation to meet a 95% PM completion goal, supported regulatory reviews (The Joint Commission called the system “a best practice”), and provided the data needed for better resource planning and justified staffing decisions.

Providence VA Medical Center

Allen Somers

Supervisor of Maintenance & Operations