Case Study: Presbyterian Senior Living achieves faster technician workflows, improved compliance & smarter capital planning with Brightly Software (TheWorxHub)

Presbyterian Senior Living Embraces New System for Work & Asset Management

Presbyterian Senior Living, a nine-CCRC senior living system based in Dillsburg, PA with about 80 technicians, was using an antiquated maintenance platform that staff resisted and that provided no enterprise reporting or visibility. Corporate Director Casey Jones reported low adoption, limited cross-site oversight, and an inability to pull corporate reports or plan strategically.

They implemented TheWorxHub (Maintenance and WorxIQ) via a phased rollout with smartphone access and planned barcoding, which staff adopted quickly. The change delivered faster, more flexible technician workflows, improved PM compliance and inspection handling, centralized reporting for capital and lifecycle planning, and overall easy implementation and buy-in.

Presbyterian Senior Living

Casey Jones

Corporate Director for Environmental Services