Case Study: PlayhouseSquare achieves improved time management and accountability with Brightly Software's MaintenanceEdge

PlayhouseSquare - Customers Case Study

PlayhouseSquare, a 615,000 sq ft performing arts complex in Cleveland that also manages 1,000,000 sq ft of commercial real estate and more than 1,000 annual events, needed a modern system to receive, prioritize and track work requests. The facilities team wanted to measure workload and employee hours, understand where time was being allocated, and keep better records of projects and costs instead of relying on paper and spreadsheets.

They implemented FacilityDude’s MaintenanceEdge to centralize work orders, labor tracking and project management. The system improved time management, staff and resource allocation, accountability and productivity, and strengthened communication during renovations (for example, a 1,000-seat restoration ran with fewer conflicts and delays). House managers report faster response times and higher quality work, and the data now supports budgeting and staffing decisions.

Playhouse Square

Carl Dettlebach

Facilities Manager