Case Study: Onslow County, NC achieves major time savings and improved maintenance efficiency with Brightly Software

Onslow County, NC - Customer Case Study

Onslow County, North Carolina — a local government serving about 179,000 residents across 68 public buildings and 30+ departments — needed a more flexible maintenance management system. Their small facilities team faced limited users on their old platform, heavy phone traffic to log requests, and no easy way for technicians to receive and complete work orders in the field.

They implemented Dude Solutions’ web-based CMMS with unlimited users, regional training and reliable support, plus a mobile app for technicians. Departments now enter their own work orders, techs update and close jobs in the field, and planned maintenance is automated. The change cut daily phone calls and technician windshield time, saved staff hours, improved record-keeping and reporting, and made response times and costs easy to demonstrate with just a few clicks.

Onslow County, NC

Holly Worrell

Administrative Assistant