Case Study: NorthCrest Medical Center achieves streamlined maintenance tracking and reporting with Brightly Software (MaintenanceEdge)

NorthCrest Medical Center - Customer Case Study

NorthCrest Medical Center, a 220,000 sq ft, 109-bed healthcare campus in Springfield, TN with multiple buildings and 780 employees, struggled with a paper-based maintenance system that couldn’t track work, capture costs, prioritize requests, or provide meaningful reports or technician workload visibility.

They implemented MaintenanceEdge with a phased rollout and training, moving reactive and preventive maintenance into the CMMS. The system delivered searchable tracking and fast reporting, improved communication and PM documentation for compliance, and enabled labor- and project-cost reporting — increasing operational visibility, efficiency, and the ability to justify staffing and budget decisions.

NorthCrest Medical Center

Steve Sanders

Director of Plant Operations and Security