Case Study: New South Wales Land and Housing Corporation achieves predictive, cost-effective maintenance and better social housing outcomes with Brightly Software

New South Wales Land and Housing Corporation embraces predictive maintenance to deliver quality social housing

New South Wales Land and Housing Corporation (LAHC), part of the NSW Department of Planning and Environment, manages Australia’s largest social housing portfolio — over 125,000 properties valued at about AU$62 billion. Facing more than 600,000 annual work requests and rising cost-of-living pressures, LAHC needed to move from reactive repairs to a predictive, planned-maintenance approach and better visualise diverse asset and condition data to meet compliance and tenant needs.

LAHC implemented Brightly Assetic™ as a centralised asset register and Brightly Predictor for scenario modelling, integrating Property Assessment Surveys (PAS/DPAS) and historical inspection data into dashboards, maps and an asset hierarchy. Predictor lets LAHC set intervention levels, model 10-year strategies, and show funding impacts, helping secure additional Treasury funding and earn recognition for its business case; the result is real-time insights, stronger evidence-based planning, improved maintenance programs, and better value-for-money across the portfolio.