Case Study: North Lanarkshire Council achieves one-day resident responses and improved field productivity with Brightly Software

Mobile asset management makes North Lanarkshire Council more responsive to residents

North Lanarkshire Council, east of Glasgow, manages assets across 185,000 properties including parks, woodlands, cemeteries and recycling centers. The environmental assets team relied on slow, paper-based workflows—calls were logged centrally, routed by email and printed for depot supervisors, and updates could take three to four days to appear in the asset system.

The council deployed Brightly Confirm Connect with custom dashboards to give field officers mobile access to tasks, maps and the ability to upload before/after photos and update records in real time. As a result, most public inquiries are now handled within one day, officers remain productive in the field, and the council has reduced time, paper, fuel and office-space costs.

North Lanarkshire Council

John Whittaker

Assistant Business Manager