Case Study: Masonic Village improves resident service and boosts maintenance productivity with Brightly Software’s TheWorxHub

Masonic Village Creates a Better Experience for Their Residents and Staff with TheWorxHub

Masonic Village is a sprawling continuing-care retirement community in Elizabethtown, PA, serving more than 1,800 residents across 1,400 acres with a 60-person maintenance team. Staff struggled with inefficient scheduling—technicians spent significant time contacting residents for appointments—and needed better visibility into KPIs and asset usage to inform maintenance and purchasing decisions.

By expanding use of Brightly’s TheWorxHub CMMS (calendar, mobile app, reporting and asset tracking), the team now schedules non-urgent resident work orders in advance, tracks technician progress on mobile, and pulls detailed reports to set job time allotments and monitor KPIs. The result: stronger resident satisfaction, higher technician productivity, close to an 80% work-order completion rate within five days, and clearer, data-backed purchasing decisions.

Masonic Village

Monica Trimble

CMMS Manager