Case Study: Lincolnshire County Council achieves £1.5m+ savings and streamlined highway maintenance with Brightly Software's Confirm

Lincolnshire County Council streamlines both long- and short-term highway maintenance with Confirm enquiry forms

Lincolnshire County Council needed to speed up and simplify its highways operations—moving from fragmented, spreadsheet-based processes to a single system that could handle everything from public defect reports to job costing and completion confirmation, and eliminate duplicate jobs and delays.

By implementing Brightly’s Confirm enquiry forms and FPB system with mobile access, map-based planning and integrations, the council centralized job data, enabled on-site updates and smarter resource allocation. Over five years this delivered more than £1.5m in cash savings and over £3m in additional efficiency gains, reduced duplicate reports, enabled same‑day repairs, and allowed inspectors to spend more time working in the field.

Lincolnshire County Council

Richard Fenwick

Head of Highways Asset Management