Case Study: Kettle Moraine YMCA achieves improved maintenance, clearer communication, and higher member satisfaction with Brightly Software's MaintenanceEdge

Kettle Moraine YMCA - Customer Case Study

Kettle Moraine YMCA, a two-location club in West Bend, WI with about 400 employees and four maintenance technicians, was hampered by an antiquated Excel-and-email system that made tracking work orders, communicating status to requestors, and implementing preventive maintenance difficult and inefficient.

They implemented MaintenanceEdge (FacilityDude), which was easy to set up and quickly improved prioritization, real-time status updates, and preventive maintenance tracking. Staff morale rose as technicians could plan work by priority, members saw faster responses, and the Property Committee and Board now receive clear, actionable reports and nearly two years of asset data to inform replacement and risk-reduction decisions.

Kettle Moraine YMCA