Case Study: Riverview Retirement Community achieves paperless, more efficient operations and better reporting with Brightly Software's TheWorxHub

Justifying Hiring Through Reporting with TheWorxHub

Riverview Retirement is a 32‑acre continuing care retirement community in Spokane, WA, offering independent, assisted and skilled nursing care across multiple buildings. Coordinating maintenance and service requests across that large campus with a paper-based system was inefficient and made it hard to track work and resource use.

They implemented TheWorxHub’s web-based work order and mobile solution to centralize requests and dispatch work instantly. The change eliminated paperwork, delivered daily labor productivity reports that clarified where hours were spent and justified hiring a licensed electrician, and produced time savings, higher employee satisfaction, and ongoing benefits from strong vendor support and product improvements.

Riverview Retirement Community

Cory Noble

Maintenance & Security Director