Case Study: Hutchinson Correctional Facility achieves 55% to 80% job completion and streamlined work-order tracking with Brightly Software (MaintenanceEdge)

Hutchinson Correctional Facility Justifies Staff and Improves Efficiency with Maintenance Management System

Hutchinson Correctional Facility, a three-site complex in Kansas totaling over 600,000 sq ft and served by 35 technicians, struggled with a disorganized work-order intake process: requests arrived by email, phone or voicemail, were often incomplete or lost, and monthly reporting was laborious. Maintenance Manager Rod Lowe had little visibility into daily work status and completion rates hovered around 55%.

They implemented MaintenanceEdge (FacilityDude) to centralize requests, assign work, send automatic notifications and emergency alerts, and track costs by area and task. The system replaced paper orders, cut reporting from a week to just a few clicks, improved transparency for managers and auditors, and increased completion rates to about 80%, helping justify staffing needs.

Hutchinson Correctional Facility

Rod Lowe

Maintenance Manager