Case Study: Westminster Canterbury Retirement Center achieves $20,000+ recovery on overpaid utility bills with Brightly Software

How Westminster Canterbury Used Energy Manager to Recoup Thousands of Overpaid Utility Bills

Westminster Canterbury Richmond is a faith-based, not-for-profit retirement community in Virginia serving nearly 1,000 residents across 60 acres with a growing campus of new buildings. As the community expanded, facility staff relied on Excel to track utility costs and managed work orders inefficiently, leading to billing errors, duplicate requests, and slow employee onboarding.

By deploying Brightly’s Energy Manager and TheWorxHub, the team automated utility tracking, uncovered $20,000–$25,000 in overpaid bills, and improved sustainability reporting. TheWorxHub streamlined work orders—reducing duplicates and speeding repairs—and made onboarding faster and more self-sufficient, boosting overall facilities efficiency.

Westminster Canterbury Retirement Center

Jason Wells

Manager of Facility Services