Case Study: Heart of America Medical Center achieves faster, more efficient work order management with Brightly Software

Heart of America Medical Center Turns Work Order System Around

Heart of America Medical Center in Rugby, North Dakota — a 136,000 sq. ft. health system offering services from ICU and long-term care to outpatient clinics and EMS — struggled with a paper-based work order process. Requests were routed inconsistently, communication and transparency were poor, and an earlier attempt at digital work order software failed because staff didn’t use it correctly, causing confusion and wasted technician time.

They implemented TheWorxHub by Dude Solutions, using its mobile-friendly maintenance and PO & Inventory modules to centralize requests, plan preventive tasks, and improve reporting. Technicians now receive clear, actionable work orders on mobile devices, turnaround times have quickened (especially for small jobs), and documented data helps guide repair-vs-replace decisions, compliance reporting, and potential staffing needs.

Heart of America Medical Center

Julie Tastad

Plant Operations Maintenance File Clerk