Case Study: Perry Township, Franklin County, Ohio achieves streamlined building permitting and inspections with Brightly Software's SmartGov

Growing Ohio Town Streamlines Building Permitting and Inspection Process with SmartGov

Perry Township, a growing two‑square‑mile community in Franklin County, Ohio with about 3,500 residents and a lean staff, struggled to keep up with increasing building and zoning requests while relying on paper, scanning and manual tracking. The small team faced lost or overlooked tasks, slow permit turnaround and frustration from prior difficult digital implementations, so the township sought a more reliable, user‑friendly permitting solution.

Perry implemented Brightly’s SmartGov, working with a dedicated project manager, consultant and implementation expert to digitize permitting, inspections and code compliance. SmartGov enabled online applications and payments, custom fee calculations, a clear daily “To Do” workflow, real‑time case visibility and stronger reporting and county integration—shrinking permit backlogs, speeding approvals and providing a scalable platform for future permitting needs.

Perry Township, Franklin County, Ohio

Luke LaBuhn

Public Information Officer and Records Clerk