Case Study: Fayetteville State University achieves simplified facility management and streamlined work orders with Brightly Software's Asset Essentials

Fayetteville State University Simplifies Facility Management with Asset Essentials

Fayetteville State University, a historically Black university in Fayetteville, N.C., serving about 6,787 students across a 156-acre campus, faced ongoing challenges keeping up with maintenance across numerous academic buildings, residence halls and dining facilities. A young facilities staff struggled to manage constant work-order requests from faculty, staff and students and needed a more reliable way to track and route tasks.

By implementing Brightly’s Asset Essentials, the university centralized maintenance communications with a single dashboard, launched a “Facilities Call 411” intake team and created a Microsoft-linked request form that auto-logs work orders into the system. The result: faster routing, better visibility into task status, the ability to focus on preventive maintenance and manage multiple sites from one place—making onboarding easier for new staff and reducing overlooked requests.

Fayetteville State University

Casandra Herrera-Ayala

Administrative Support Specialist