Case Study: Columbia Public School District achieves better resource allocation, faster work-order resolution and added staffing with Brightly Software

District Uses Data from Key Performance Indicators to Gain Support from Administration

Columbia Public School District, serving 17,500 students, faced the challenge of keeping facilities maintained with a small, resource‑limited team. Assistant Director of Facilities Christy Serrage needed a way to show the team’s workload, prioritize requests, and win administrative support to improve operations.

Using Dude Solutions’ KPI dashboard to benchmark performance and require faculty adoption, Christy’s team introduced a 20–30 minute weekly “work week” to focus on the top three buildings needing attention. The data‑driven system improved productivity, drastically reduced open work orders, ensured preventive maintenance was completed, justified two additional positions, and enabled better resource allocation and comparison with similar districts.

Columbia Public School District

Christy Serrage

Assistant Director of Facilities