Case Study: Clark Retirement Community achieves data-driven transparency and streamlined maintenance with Brightly Software

Clark Retirement Community Revolutionizes Workflow & Reporting with TheWorxHubTM

Clark Retirement Community, serving residents across two Grand Rapids campuses and 68 townhomes with a 10-person facilities team, was stuck on an outdated work-order system that provided little transparency or usable data—especially while one campus underwent major renovation. Leadership needed a mobile, integrated solution to track maintenance, housekeeping, room bookings and capital planning so they could improve operations and justify staffing and replacement decisions.

Clark implemented TheWorxHub (Maintenance plus Housekeeping, Room Bookings, Capital Planning, Surveys & Inspections, Security and WorxIQ) with mobile workflows and iPads for technicians. In the first year they closed 10,116 maintenance work orders and logged 2,152 room bookings, achieved faster response and close times, used data to hire a contractor and make repair-vs-replace decisions, and now share clear reports with executives and residents for better transparency and decision-making.

Clark Retirement Community

Amy Bromm

Facilities Coordinator