Case Study: City of Spartanburg, SC achieves streamlined work-order tracking and full labor & expense visibility with Brightly Software

City of Spartanburg, SC - Customer Case Study

David Cook, Construction Project Manager & Building Maintenance Manager for the City of Spartanburg, SC (pop. 37,334), oversees 25 buildings with a six‑tech team and struggled with inconsistent documentation of work, hours and expenses. Frequent phone calls and emails made it difficult to know who was where or to attach invoices to work orders, and the department needed a central, reliable way to track requests, labor and costs.

They implemented Dude Solutions’ web‑based MaintenanceEdge, focusing first on locations and work orders and going live in about a month. The system streamlined communication, made technicians accountable for logging hours and attaching invoices, and enabled quick tracking of labor and expenses—allowing the city to build a thorough, searchable database of work with just a few clicks and begin rolling out planned maintenance.

City of Spartanburg, SC

David Cook

Construction Project Manager & Building Maintenance Manager