Case Study: City of Sherman, TX achieves time savings and improved customer communication with Brightly Software (MaintenanceEdge)

City of Sherman, Texas Saves Time With Better Communication

The City of Sherman, TX, with more than 70 buildings across nearly 40 square miles, faced a communication challenge: maintenance requests were managed by email for a decade, leaving Building Maintenance Supervisor Mike Grant and his team juggling calls and follow-ups while requestors wanted more timely updates.

They implemented FacilityDude’s MaintenanceEdge, a web-based system that lets users submit requests and sends automatic status alerts, while also generating and assigning planned maintenance work orders. The change saved staff time, improved customer service, and helped reduce equipment failures from about 10% to under 3%, increasing the team’s efficiency with the resources they have.

City of Sherman, TX

Mike Grant

Building Maintenance Supervisor