Case Study: City of Sanford, NC achieves increased mobility and real-time reporting with Brightly Software's Mobile311

City of Sanford, NC Increases Mobility with Mobile311

The City of Sanford, NC (pop. 29,470) needed to increase mobility for its Wastewater Department after its legacy system proved outdated and lacked a mobile component. Utilities Superintendent Fedd Walker wanted field crews and office staff to stay better synchronized while crews moved around the community.

Sanford deployed Mobile311 with tablets for crew leaders, enabling real-time data capture, operator-driven work-order acceptance, and reduced administrator paperwork. The system streamlined biennial state reporting (cutting two reporting steps), improved field-office communication and efficiency, and helped managers get timely data so the existing workforce can accomplish more.

City of Sanford, NC

Fedd Walker

Utilities Superintendent