Case Study: City of Salisbury achieves digital maturity and streamlined real-time field operations with Brightly Software

City of Salisbury The road to digital maturity

The City of Salisbury, a northern Adelaide local government serving about 145,000 residents and managing over 230,000 assets (AUD $1.5 billion replacement value), faced cumbersome, paper-based field service processes across 100+ teams and contractors. The council needed a flexible, easy-to-use solution to improve transparency, enforce safety checks, track costs in detail and meet a target of resolving community requests within 10 days.

Salisbury implemented Brightly Confirm (Confirm Connect and Workzone), deploying tablets, map-based scheduling, GIS synchronization and integrations with their customer request and finance systems, plus a Click-and-Collect materials process. The change delivered near real-time job visibility, smoother contractor workflows, accurate labor/material costing, fewer missed jobs, faster community communication and clearer monthly budget oversight—significantly improving operational efficiency and decision-making.

City of Salisbury

James Corletto

Team Leader Strategic Asset Management