Case Study: City of St. Charles achieves 50% faster work order response and accurate paperless reporting with Brightly Software

City of Saint Charles, MO Improves Communication & Maintenance Process with MaintenanceEdge

The City of Saint Charles, Missouri, a municipality managing 14 public buildings, struggled with an inefficient paper-based work order system that made tracking, timely response and accurate reporting difficult.

By implementing MaintenanceEdge™ (FacilityDude by Dude Solutions) the city moved to online, paperless requests with automated notifications and scheduled preventive maintenance; this cut response time roughly in half (from 48 hours to completing 90% of work orders within 24 hours), revealed the city completed twice as many requests as previously recorded on paper, and simplified accurate reporting and accountability.

City of St. Charles

Doug Wood

Facilities Supervisor