Case Study: City of Durham, NC achieves proactive preventive maintenance and streamlined work orders with Brightly Software

City of Durham, NC Streamlines Work Orders, PM and Reporting with New System

The City of Durham, NC (population ~233,000) facilities team, led by Assistant Facilities Operations Manager Carl Locus, needed a more user‑friendly system to become proactive with preventive maintenance across 22 public buildings. Their previous city‑wide solution limited planned maintenance capabilities, erased PM schedules every two years, and made it difficult to compile single, comprehensive reports for leadership.

They implemented MaintenanceEdge/FacilityDude modules — Work Order, Planned Maintenance, Work Order Wireless and InventoryEdge — with straightforward online training and on‑site team sessions. The new system automates recurring PMs, centralizes data for easy reporting, empowers frontline technicians to work more independently, and has reduced unnecessary travel and admin time, producing the consolidated reports leadership required.

City of Durham, NC

Carl Locus

Assistant Facilities Operations Manager