Case Study: City of Dunnellon, FL achieves streamlined work order management and faster reporting with Brightly Software

City of Dunnellon Simplifies Their Work Process with MaintenanceEdge

The City of Dunnellon, Florida (population 1,733; utility department serves 2,256 customers) under Teresa Malmberg in Public Services faced a fully manual work-order system. Handwritten orders were often lost, and extracting historical data or producing reports took hours or weeks, making it difficult to track work history or identify maintenance needs.

They implemented MaintenanceEdge (FacilityDude by Dude Solutions), quickly importing existing processes and fine-tuning setup as they used the system. Work orders are now easy to create and never lost, historical searches and reports (for example, event setup reimbursements) take minutes instead of weeks, staff save time, and the city has better control for decision-making and budgeting.

City of Dunnellon, FL

Teresa Malmberg

Public Services