Case Study: City of Asheboro, NC achieves major cost savings and improved efficiency with Brightly Software’s Mobile311

City of Asheboro, NC - Customer Case Study

The City of Asheboro, NC, led by Public Works Director David Hutchins and GIS Coordinator Curtis Short, was looking to cut sanitation costs and improve efficiency, as trucks were driving every street regularly to look for bulk waste and other pickups. With Brightly Software’s Mobile311, the city needed a better way to locate and track service requests while reducing fuel, labor, and vehicle maintenance expenses.

Brightly Software implemented Mobile311 so crews could mark GIS locations, capture photos, and route pickups more efficiently using mobile devices and breadcrumbs tracking. The result was a 68% cost savings, with the city saving three man-days per week and completing work in two days instead of five, while also improving reporting for FEMA, sewer maintenance, snow routes, and other municipal issues.

City of Asheboro, NC

Kermit Williamson

Solid Waste Director