Case Study: Central Washington Comprehensive Mental Health achieves streamlined maintenance operations and standardized preventive maintenance with Brightly Software's MaintenanceEdge

Central Washington Comprehensive Mental Health - Customer Case Study

Central Washington Comprehensive Mental Health (CWCMH), a healthcare provider serving over 290,000 people across Yakima, Kittitas and Klickitat counties with 28 locations and 37 buildings, was hampered by a paper work-order system that was inconsistent, illegible and inefficient. The organization lacked reliable preventive maintenance tracking, electronic history, benchmarking and a way to track staff time or validate emergency overtime.

CWCMH implemented MaintenanceEdge from FacilityDude to standardize planned maintenance, automate reminders, attach instructions and give unlimited user access with robust reporting. The new system improved communication and productivity, shifted the team toward more preventive and less reactive work, enabled benchmarking and labor/overtime tracking, optimized multi-site scheduling, and was supported by strong customer service during implementation.

Central Washington Comprehensive Mental Health

Brad Jones

Director of Property Management & Construction