Case Study: Caddo Parish, LA cuts work order entry to 45 seconds and saves 200+ hours/year with Brightly Software

Caddo Parish, LA - Customer Case Study

Caddo Parish, Louisiana — a local government serving about 271,000 residents across 33 public buildings — needed a facilities management system that made entering work orders fast and easy. Their previous software was slow, not designed for facilities, required many steps to create a work order, and provided little ability to track jobs or generate useful reports.

They implemented FacilityDude’s MaintenanceEdge™, which was up and running within hours and supported by responsive customer service. Work orders now take about 45 seconds to create (down from eight minutes), yielding more than four hours saved per week (200+ hours per year), while enabling detailed reporting, accurate billing, and better tracking and recognition of technicians’ workloads.

Caddo Parish, LA

Miche’al Holdsworth

Administrative Clerk