Case Study: Immanuel Communities achieves improved resident safety and streamlined maintenance with Brightly Software's TheWorxHub

Brightly’s TheWorxHub Helps Immanuel Communities Streamline Work and Keep Senior Residents Safe

Immanuel Communities, a Midwest senior living provider with 15 sites serving about 2,000 residents and 700 PACE participants, needed better visibility into asset health, faster work order completion and a way to justify funding and staffing across multiple locations. With roughly 50 maintenance employees and strict safety and compliance priorities, the organization sought a system to track work orders, technician time and maintenance response performance.

In 2009 Immanuel implemented Brightly’s TheWorxHub, using its centralized work‑order tracking, asset data, mobile field tools and analytics (plus integration with Connected Living) to schedule replacements, validate funding requests and monitor productivity. The outcome: measurable asset and staffing justifications for the CFO, improved resident safety and service, streamlined technician logging, and weekly/monthly reports that keep response-time and work-hour targets on track across all 15 communities.

Immanuel Communities

Don Johns

Corporate Operating Engineer